Refund & Cancellation Policy

1. Policy Scope

At TrustGrid, we believe in total financial transparency. This policy explains the criteria, eligibility conditions, and process for obtaining refunds on verification processing fees and premium listing subscriptions.

2. 100% Verification Guarantee

When a business applies for a Verified Trust Badge, our on-ground compliance team validates business registration, address presence, and professional credentials.

3. Featured Profile Subscriptions

For businesses enrolled in monthly or annual featured profile tiers:

• Monthly Plans: Subscriptions are billed on a recurring 30-day cycle. You may cancel at any time prior to the next billing date.
• Annual Plans: If you cancel within the first 14 days of an annual plan, you are entitled to a prorated refund for the unused months.

4. Cancellation Procedure

To cancel an active subscription:

1. Log in to your TrustGrid account and navigate to Dashboard → Billing Settings.
2. Click Cancel Subscription and select your reason for cancellation.
3. You will receive an automated confirmation email immediately, and no further renewal charges will occur.

5. Refund Processing Timelines

Once approved, refunds are credited back to the original funding source (UPI, Credit/Debit Card, Net Banking) within 5 to 7 business days depending on your issuing banking institution.

6. Billing Support & Inquiries

If you observe any discrepancy in your invoice or have questions regarding a refund request, please contact our billing department: